Profoundly Personal Healthcare
Benefit from improved response times and optimized patient interactions, while increasing revenue and reducing operational costs.
Your reception desk is the face and force of your operation. When you partner with us, your reception staff can focus on fostering a positive and caring office environment and put 100% of their attention on patients without worrying about missing phone calls. Personalized service, all-round. Every patient receives the same personal, top-notch attention whether they are at your clinic or home: reminder calls to ensure appointments are imminent (reducing no-shows), follow-up calls, etc. Communication can be in English or Spanish — we have solutions to propel your service, patient satisfaction, and success forward and up!
Compassionate human interaction creates meaningful patient experiences, improves outcomes, and ensures everyone feels valued.
Comprehensive, for your Confidence
We create solutions tailored to your specific needs with a team wholly dedicated to you. And we can ramp the support up whenever you need it!
Understanding that every practice is unique, we implement a thorough onboarding process to gain an in-depth knowledge of your procedures, services, and values. Our specialized teams seamlessly integrate with your operations, ensuring consistency, commitment, and expertise in every patient interaction.
Discover the impact of having a dedicated team customized to your practice, ensuring every patient experience is efficient and meaningful and reflects the high standard of care you deliver.
We Cover the Details
A medical practice is a complex operation. We aim to miss nothing and provide unparalleled patient care through consistency and precision.
- Appointment Scheduling
- Recall and Outreach Management
- Clinical Support
- Payments and Insurance Verification
- Inbound Call Routing
- Advanced Analytics
Our patient contact center is your strategic partner. Tap into our expertise and superior services and enjoy a competitive edge, scalability, optimized operations, and enhanced and measurable ROI.
Your Practice -- Redefined.
Enhanced Operational Efficiency
Free up in-house resources and staff to focus on essential medical tasks and patient care. Eliminate the significant overhead costs of maintaining in-house physician support teams while reducing expenses related to payroll, benefits, technology, training, staffing, and management.
Never Miss a Patient Interaction
Missed calls can directly impact revenue. Boost critical call metrics like missed calls, queue times, and hold durations, and capture every interaction throughout the patient journey. Call recordings can ensure and demonstrate 100% care and consistency in every conversation — solidifying your standards and brand.
Cutting-Edge AI Technology
Gain instant access to advanced technology without the burden of upfront investments, costly software licenses, training, conversions, upgrades, or technology consultants. Discover how our AI-powered contact center can drive impactful business results.
Improved Data Analytics
Our comprehensive suite of advanced data analytics delivers real-time insights into call metrics and more, empowering you to make informed business decisions and implement operational improvements.
Business Continuity & Extended Service Hours
Our contact center platform ensures seamless operations and high availability, even during local disruptions. Minimize risks and keep your practice running smoothly. We can also extend your service hours for patient communications beyond typical operating times, allowing you to capture more calls and schedule additional appointments.
Scalability & Peak-Time Flexibility
Call volumes fluctuate throughout the day, week, month, and season. AI technology and data analytics will help contact center operations effortlessly scale, with additional trained agents seamlessly integrated into the team as needed, ensuring quick and automatic adjustments during peak times
Quality Assurance
We implement rigorous quality assurance protocols, equipping our agents with the training, expertise, and skills to deliver top-tier service on every call. Each interaction is a positive experience, consistently meeting the highest service standards.
Expanded Outreach
With a dedicated team, proactive outreach is possible, including wellness check-ins, health campaigns, feedback surveys, recalls, and marketing campaign support, to build robust patient relationships and brand loyalty.
Get in Touch For a FREE, No-Pressure Evaluation
Connect with us and learn how we can help you streamline your operation for unparalleled service and increased success.
